Items where Author is "Abend, Neele Inken"

Article

Abend, Neele Inken and De-Juan-Vigaray, María D. and Nuszbaum, Mandy (2023) An Experimental Study of How Missing Employee Empathy in Failed Service Interactions Affects Empathetic Customers’ EWoM-Giving Behaviour. Administrative Sciences, 13 (5). p. 123. ISSN 2076-3387